It always seems that there is never enough time in the day. As time is valuable, we also think YOU are valuable! Now with Ford Pickup and Delivery you can take out the time spent dropping off your vehicle and focus it elsewhere. We're excited to be launching a new program Ford Pickup and Delivery. At Bill Brandt Ford we will come pickup and deliver your vehicle. Leave the work to us and we will get your vehicle serviced and brought back to you!

How You Mode Works:


There are many reasons to love being a Ford owner, and we're happy to add one more reason. Servicing your vehicle has never been easier with Ford Pickup and Delivery. It's simple when scheduling your appointment over the phone just ask for Pickup and Delivery. We will pick up your vehicle at your home, work, or wherever you are within a 15-mile radius of our dealership. Allowing us to pick up and deliver your vehicle will ensure that you have more time to spend on other important tasks.

Picking Up Your Vehicle:


It all starts with scheduling your appointment with one of our Service Advisors over the phone. Our team will make a note that you need your vehicle picked up and delivered by our staff on the day of the appointment. We'll handle the logistics and ensure your vehicle is at our dealership for your appointment. On the day of your appointment, one of our service team members will arrive at your location and pickup your vehicle.

How Service Mode Works: 


Once your vehicle arrives at our dealership, we will begin the scheduled service. The luxury of pickup and delivery is you get to sit back and go about your day. We will start the service or repair and keep you informed of your vehicle's status throughout the day. If anything outside your scheduled service appointment comes up we will be sure to reach out. We like to keep you informed and get confirmation before we continue.

Delivering Your Vehicle:


Once we have completed your service appointment, we will deliver your vehicle back to you. We will schedule a time and location for us to deliver your vehicle to you.

Scheduling Your Service:


If you would like to schedule a pickup and delivery for your upcoming service or repair, please contact us at 925-634-3551. You can also schedule the service in the FordPass App.


*Ford Pickup & Delivery service is available within a 15-mile radius from the dealership. Does not include parts or repair charges. A non-operational vehicle is not eligible and will require a roadside event. Same-day appointments are not available for this offer. Offer is nontransferable. Visit FordPassRewards.com for important program details and terms and conditions.

Rewarding Your Experience:


Ford Pickup and Delivery is a perk of being a FordPass Rewards Member. Download the app in your app store and start earning points during your next visit. We want to reward our loyal FordPass Rewards Members with Pickup and Delivery *This program is based on your FordPass Rewards Tier. 


*Must be enrolled in FordPass® Rewards. Ford Pickup & Delivery may be limited based on distance from a participating dealership. Does not include parts or repair charges. A nonoperational vehicle is not eligible and will require a Roadside event. Complimentary Pickup & Delivery allowances are nontransferable and vary based on FordPass Rewards Tier. Same-day appointments are not available for this offer. Visit FordPassRewards.com for important program details and terms and conditions.


*FordPass App,is compatible with select smartphone platforms. FordPass App is available via a download in the app store. Message and data rates may apply.
Frequently Asked Questions
We offer pickup & delivery for our service guests that are within a 15-mile radius of our dealership, located at 8100 Brentwood Blvd in Brentwood, CA. Our radius includes Brentwood, Oakley, Discovery Bay, Byron, Knightsen, Bethel Island, and Antioch.
Every service appointment is different. You will discuss the time duration of your service with your Advisor upon scheduling and dropping off.
Your Service Advisor will contact you and give you updates at your preference: phone, text or email.
Upon scheduling your pickup & delivery with a Service Advisor we will need the following information to pickup & deliver your vehicle. The address, the 17 digit vin, the Color, the License Plate, Year, Make, Model, Automatic or Manual, Unit number (if applicable), and concern for bringing in the vehicle. Providing us with this crucial information will ensure that we are fully prepared to pickup & deliver your vehicle.
Currently Ford Pickup & Delivery is only available for our main service guests. Appointments with our Quick Lane can utilize our guest lounge or courtesy shuttle. All Warranty and customer-pay repairs are eligible, as long as your vehicle is driveable. If you vehicle is not driveable that will need a roadside event.

Please refer to your Owners Manual for your scheduled maintenance. Open up your FordPass app and click the service tab at the bottom. You will then click the Maintenance Schedule Icon, you can view the recommended maintenance based on your mileage. You can also Click Here to find your maintenance schedule.

Ford Pickup & Delivery is available within a 15-mile radius to Bill Brandt Ford. If you’re concerned, give  us a call and speak with one of our Service Advisors to confirm your radius. 

We offer pickup and delivery Monday through Friday from 9:30AM - 3PM based on our scheduled appointments. When scheduling your appointment with a Service Advisor please request this service.
Yes, You have the luxury to choose which Ford dealer you would like to get your vehicle serviced at.

Ford Pickup & Delivery is a complimentary perk for our FordPass® Rewards Tier members. Each Tier offers different perks and exclusivity:


Blue Tier: Unlimited Ford Pickup & Deliveries for a year

Silver Tier: Two complimentary Ford Pickup & Deliveries each year

Bronze Tier: One complimentary Ford Pickup & Delivery each year

Each additional Ford Pickup & Delivery for Silver and Bronze Tier members are available for 10,000 FordPass Rewards Points. Terms and conditions apply. 


*Pickup & Delivery service may be limited based on distance from the dealership. Does not include parts or repair charges. A nonoperational vehicle is not eligible and will require a roadside event. Same-day appointments are not available for this offer. Offer is non-transferable. Number of complimentary Ford Pickup & Delivery services varies based on FordPass Rewards Tier. Visit FordPassRewards.com for important program details and terms and conditions.

FordPass® Rewards members can be  eligible for Ford Pickup & Delivery. The number of times that you can utilize this perk depends on your membership Tier. You can sign up for FordPass Rewards online or when you download the FordPass App.

*FordPass App is compatible with select smartphone platforms, FordPass App is available in the app store. Message and data rates may apply.

This is currently unavailable at this time. 

Loaner vehicles are given at the discretion of the dealership, please confirm with your Service Advisor. Alternative options are available for our guests.
Contact us immediately to cancel your scheduled pickup & delivery. You can also cancel the scheduled pickup & delivery in the email confirmation. Click Open reservation, scroll to the bottom and hit cancel. We will be informed that your pickup & delivery has been canceled.
Please contact us immediately and speak with a Service Advisor to make any changes to your Pickup & Delivery location. This will ensure our team is properly prepared for your Pickup & Delivery.
Any billing or payment questions can be directed to Bill Brandt Ford.
Please contact us and speak with our Customer Relations Manager Katie Brandt. You can reach her at 925-634-3551 ext. 295 or at Katie@billbrandtford.com